Everything you need to know about
TradeVelocity AI

TradeVelocity AI is an AI-driven crypto trading-signal platform. Our engine analyses 21 major cryptocurrency markets across multiple timeframes and publishes specific entry, stop-loss, and take-profit price levels in real time. Subscribers receive signals via dashboard, email, Telegram, and (planned) WhatsApp. We are an information-publishing service — we don't hold customer funds, don't connect to exchanges, and don't place trades on your behalf. #what-is-tradevelocity-ai

Visit tradevelocity.ai/pricing, choose a plan, complete the email-verified checkout, and you'll receive a password-setup link the moment payment confirms. From sign-up to your first signal: typically under 5 minutes. If you'd rather try first, request a free demo at tradevelocity.ai/register — the team reviews demo requests and approves qualified applicants within 24-48 hours. #how-do-i-get-started

Yes — we offer a free demo via application. Submit your details at tradevelocity.ai/register, verify your email, and the team reviews your request. Approved applicants get time-limited access to a chosen plan tier with no payment required. Demo applications typically receive a decision within 24-48 hours. #can-i-try-tradevelocity-ai-for-free

A web browser and an account at any major crypto exchange where you intend to execute trades. We don't connect to your exchange — you manually place trades based on the signals you receive. A Telegram account is optional but recommended for instant signal delivery on mobile. #what-do-i-need-to-use-tradevelocity

Yes. We're an EU-based information-publishing service operating since 2025. We're transparent about our methodology, performance, and limits — including the explicit acknowledgement that crypto trading is high-risk and past performance does not guarantee future results. We do not promise returns, do not require you to deposit funds with us, and never ask for exchange API keys or passwords. Read our full Terms of Service and Risk Disclosure before subscribing. #is-tradevelocity-legitimate

Our engine continuously scans 21 active cryptocurrency markets across multiple timeframes. Each potential signal must pass a multi-layer confluence analysis covering trend, momentum, volume, volatility regime, and structural support/resistance. Signals are graded internally (A+ to B) and only the higher-conviction setups are published. The engine also runs three independent timeframe profiles in parallel — short-term (scalp), medium-term (swing), and long-term (position) — so you can match signals to your preferred holding style. #how-does-the-ai-signal-engine-work

It means a signal candidate has to satisfy five independent technical-analysis criteria simultaneously before being published. Single-indicator signals are noisy; requiring agreement across multiple unrelated signals dramatically reduces false positives. We don't publish signals that pass only some of the layers. #what-does-5-layer-confluence-actually-mean

We grade every signal A+, A, B+, or B based on confluence strength. Historical aggregate win rates (subject to constant revision): A+ around 75%, A around 65%, B+ around 55%. But win rate alone is misleading — what matters for compounding is expectancy (average R-multiple per trade including losers). Our published expectancy figures are visible to subscribers in the dashboard "How It Works" tab. Past performance does not guarantee future results. #how-accurate-are-tradevelocity-signals

Yes — this is one of our key differentiators. After a signal hits its first take-profit, the stop is automatically moved to lock in profits. After the second take-profit, a trailing stop captures further upside. If higher-timeframe momentum breaks while you're in profit, the stop tightens to lock most of the gain. And if a trade shows no progress within a reasonable window, it's automatically closed. Each adjustment is delivered as its own notification. #does-the-engine-adapt-mid-trade

Currently 21 major crypto markets including Bitcoin, Ethereum, Solana, BNB, XRP, Cardano, Avalanche, Dogecoin, Chainlink, Polkadot, Polygon, Uniswap, Cosmos, Litecoin, Aptos, Arbitrum, Optimism, Injective, Sui, NEAR Protocol, and PAX Gold (gold-pegged). The list expands as we add data-provider coverage and trader demand justifies it. #what-markets-do-you-cover

Three plans, monthly or yearly billing. Velocity Starter: $39/month (originally $79). Velocity Pro: $99/month (originally $199). Velocity Institutional: $249/month (originally $499). Yearly billing is approximately 25% cheaper than 12 months. Current pricing always shown at tradevelocity.ai/pricing. #how-much-does-tradevelocity-cost

Starter gives you 3 asset slots (you pick which crypto markets you want signals on) and 1 notification channel (email, Telegram, or WhatsApp — your choice). Pro: 10 asset slots and 2 channels. Institutional: all 21 active assets and all 3 channels included. The signal engine and signal quality are identical across all tiers — slots and channels are the only differences. #whats-the-difference-between-starter-pro-and-institutiona

If you trade 1-3 majors (BTC, ETH, SOL): Starter is enough. If you actively rotate across mid-cap altcoins: Pro. If you want full coverage and multi-channel redundancy: Institutional. Most subscribers start on Starter and upgrade if they hit slot limits. #which-plan-should-i-pick

Yes — anytime from your account Settings. Upgrades apply immediately and prorate; downgrades apply at the end of your current billing period. Watchlist preferences are kept across plan changes. #can-i-upgrade-or-downgrade-later

No. The price you see at checkout is the full amount you pay (excluding local taxes/VAT where applicable, shown clearly at checkout). We don't charge per signal, per asset, or for new features added during your subscription. #are-there-any-hidden-fees

Credit/debit cards via Stripe, direct USDC on the Tron network (TRC-20 — no processor fee), and regional processors (Whish for Lebanon, NOWPayments for multi-chain crypto). Crypto payments are non-refundable once on-chain confirmation succeeds. Card payments follow our refund policy. #what-payment-methods-do-you-accept

Card processors charge 2.9% + €0.30 per transaction. Direct USDC has zero processor fee, so you keep more of your subscription dollar. We verify the on-chain transaction hash automatically and activate your subscription within seconds. #why-direct-usdc-instead-of-just-stripe

Card payments: yes within 14 days of first subscription if you haven't received signals yet, or partial refund at our discretion if you have. Crypto payments: non-refundable once on-chain confirmation has happened (blockchain transactions are irreversible). Renewals: not refundable except billing errors. Full Refund Policy in our Legal terms. #can-i-get-a-refund

Settings → Subscription → "Cancel auto-renew." You keep access through the end of your current paid period (no refund for unused time). After expiry your account becomes read-only — historical signals stay visible. Re-subscribe anytime; watchlist preferences are kept for 90 days. #how-do-i-cancel

Email and Telegram delivery are both effectively instant — sub-second from signal creation. WhatsApp delivery is currently being wired up. The dashboard updates in real-time when you have it open. #how-fast-do-i-get-a-signal

After signing in: Settings → Notification Channels → Telegram → click "Link your Telegram" → tap "Open Telegram" → press the START button in our bot. The card flips to "Bot linked & ready" within seconds. We never read your other Telegram chats — the bot only sends messages to you. #how-do-i-connect-telegram

Per-event toggles for: new signals, take-profit hits (TP1/TP2/TP3), stop-loss hits, breakeven moves, trailing stop adjustments, momentum invalidation alerts, time-stop closures, and status changes. Each toggle is per-channel — you can have email-only for entries and Telegram for everything. Set everything in Settings → Notifications. #what-notifications-can-i-configure

Yes — Settings → Signal Quality Filter. Set the minimum grade you'll be notified for (A+ only, A and above, etc.). All signals still appear in the dashboard regardless; the filter only affects notifications. #can-i-get-only-the-high-confidence-signals

Submit a request at /register/demo with your name, email, phone, company (optional), and a short note on why you want to trial. Verify your email via the link we send. The team reviews your application — typically within 24-48 hours — and either approves a tier and duration, or politely declines. Approved applicants get a password-setup link. #how-does-the-demo-work

Two reasons: (1) crypto signal services attract abusive sign-ups (pump-and-dump groups trying to scrape signals to redistribute), and (2) we want to give serious traders a real evaluation experience without spam-bot noise crowding out legitimate applicants. Most genuine traders are approved. #why-do-you-screen-demo-requests

Yes — checkout normally during your demo period or at expiry. Watchlist and notification preferences carry over. We don't auto-charge demo accounts — you choose when (and whether) to subscribe. #can-i-convert-my-demo-to-a-paid-subscription

Yes — we use bank-grade security: HTTPS everywhere, hashed passwords (we never store plaintext), encrypted MFA secrets, mandatory MFA on administrative accounts, optional MFA on subscriber accounts, login throttling, IP-change alerts, and audit logging on every meaningful action. We strongly recommend enabling MFA on your account in Settings. #is-my-account-secure

Account essentials (name, email, hashed password), preferences (watchlist, notification channels, account balance for position sizing — never shared), payment data (handled by payment processors — we don't store card numbers), and security audit logs (IP, user-agent for login monitoring). We do NOT collect data from your exchange, your other websites, or your device sensors. Full Privacy Policy in our Legal terms. #what-data-do-you-collect

No. We never sell personal data. We share data only with processors required to operate the service (hosting, email delivery, payment processing) — each bound by Data Processing Agreements. Full list in our Privacy Policy. #do-you-sell-or-share-my-data

Yes. We honour all GDPR rights including access, rectification, erasure ("right to be forgotten"), portability, restriction, objection, and the right to lodge a complaint with your supervisory authority (CNIL in France). Contact [email protected] or [email protected] to exercise any right. #im-in-the-eu-are-you-gdpr-compliant

No — and any signal service that does is lying. Crypto trading is high-risk and you can lose money. Past performance does not guarantee future results. Read our Risk Disclosure carefully before subscribing. Our published win rates and expectancy figures are historical aggregates, not promises. #do-you-guarantee-profits

Variable. The engine doesn't produce signals on demand — it waits for setups that meet its criteria. Across your entire watchlist, expect roughly 1-5 high-quality signals per day during normal market conditions. During quiet markets, fewer; during high-conviction setups, more. The engine also pauses signal generation entirely during extreme volatility (a "crisis" volatility regime gate). #how-many-signals-will-i-get-per-day

Stop loss is the price at which you exit a losing trade to limit your downside. Every TradeVelocity signal includes one — we strongly believe never trading without one. The engine's mid-trade adaptation also moves stops in your favour as the trade progresses (breakeven after first target, trailing stop after second). #whats-a-stop-loss-and-why-does-every-signal-have-one

Not yet. Today you receive signals; you execute manually on your exchange of choice. An exchange-linked auto-execution product is on our roadmap but not committed. #can-i-copy-trade-automatically

Yes — anytime from the Watchlist tab in the dashboard. Add or remove assets up to your plan slot limit. Pro and Institutional plans support drag-reorder. #can-i-change-my-watchlist

Click "Forgot password" on the login page, enter your email, and you'll receive a reset link valid for 60 minutes. If the link expires, just request another one. #i-forgot-my-password

Use one of your 10 single-use recovery codes at the MFA challenge screen — you saved them when you enrolled. If you didn't save them, contact support and we'll verify your identity through alternate means before resetting MFA. #i-lost-my-mfa-device

One subscription per email address. If you need multiple accounts (e.g., for different family members), each needs a separate subscription. Sharing your account credentials violates our Terms of Service and may result in suspension. #can-i-have-multiple-accounts

Our research blog is at tradevelocity.ai/blog. We publish long-form essays on AI trading systems, signal confluence engines, position-sizing math, and crypto market regimes — written by the TradeVelocity team. #where-can-i-see-your-blog

Use the contact form at tradevelocity.ai/#contact (fastest), email [email protected] directly, or reach the team via the in-app contact form once signed in. We aim to respond within one business day; subscription/billing issues escalated within 4 hours. #how-do-i-contact-support

A subscriber-only community is on our roadmap. For now, the contact channels above are the way to reach the team directly. #is-there-a-community

Most. We don't sell into US-restricted states or any country under EU/US sanctions. France, the EU, UK, Switzerland, Asia, MENA, LATAM are all supported. If your country isn't accessible, you'll see an error at checkout. #what-countries-are-supported